We know buying a knife online can be a tough task and want to put your mind at ease. We offer a very flexible Return & Refund Policy. We are always available to answer any questions you may have about products, ordering, and shipping. If you have any questions or concerns, please don't hesitate to reach out via email or our live chat. 

CURRENCY 

Prices can be viewed in the currency of your choice by scrolling to either the very bottom centre or top right corner of the homepage where you will see a flag that corresponds to the currency you are currently viewing prices in. Click the flag and use the drop down menu to choose your desired currency. 

FORMS OF PAYMENT

We accept Paypal, Google Pay, Interac, VISA, MASTERCARD, AMEX, Discover. We also accept payment through the buy now, pay later services: Sezzle and Afterpay.

ORDER PROCESSING

All products sold on our website are in stock at our facility and ship within one business day. We also offer same day fulfillment for orders placed before 12pm. If your order is placed after 12 pm, it will not be handed over to the respective courier until the next day. Please keep this in mind when selecting express shipping. Orders placed after 12 pm on Friday will not be handed over to couriers until Monday. 

We ship from the following address:
       

       195 Norseman Street, Unit 14 
       M8Z 6A4 
       Etobicoke, Ontario
       Canada  

SHIPPING 

All shipments will receive a tracking number free of charge. You will receive an email notification once your order has been prepared for shipping with your tracking number. This can take up to 48 hours.

We ship using a variety of courier services in order to provide the best possible shipping experience to our customers including UPS, Purolator, Fedex, DHL, Loomis Express, Canpar and Canada Post.

For Shipping within Canada and USA:
Please allow 4-7 business days for your shipment to arrive.
Orders shipping within Canada with a value of $150 CAD or more will receive free shipping with tracking. Orders shipping to the United States of America with a value of $200 USD or more will receive free shipping with tracking.

For Shipping Internationally:
Please allow 4-7 business days for shipments made internationally.
Orders shipping internationally with a value of $600 CAD or more will receive free shipping.

DUTIES & TAXES

We are a Canadian company, shipping from Etobicoke, Ontario. 

For Canadian Shipments: There are no duties for domestic shipments. Provincial taxes are applied at checkout after inputting your shipping address. 

For US Shipments:  State taxes are applied at checkout after inputting your shipping address. Duties have already been accounted for in the retail price of all items, so no additional duties will be applied at checkout or at at any other point. 

For International Shipments (Ex-US/CA): International orders are subject to the customs and brokerage fees of the receiving country and are the responsibility of the customer to pay. These charges are not included in the amount paid to SHARP Knife Shop during the checkout process. 

DAMAGED ITEMS

Please inform us immediately of any damage to a shipment by sending a picture of the damage to our email address info@sharpknifeshop.com A full refund will be provided to customers who receive a damaged item or a new item will be shipped out to the customer at no charge. Damaged items must be reported within 14 days of the customer receiving the item.

RETURNS & REFUNDS

If you are unhappy with the product you’ve purchased feel free to return it for a full refund within 14 days of receiving your package. To be eligible for a full refund the item must be unused and in the original packaging. SHARP Knife Shop will pay for return shipping. Once the package has arrived at our facility a refund will be issued. Please allow 5-10 business days to receive your refund. Refunds will be issued to the form of payment used to make the purchase. View all details of our Return & Refund Policy here.